Canon Australia recalling ‘very small number’ of EOS R5C units due to autofocus issues: Digital Photography Review

March 23, 2022

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Canon Australia has posted a notice on its website issuing a recall for some early EOS R5C units, which are said to contain a manufacturing defect that causes the camera to go in and out of focus when using autofocus for video shooting.

Canon Australia says its ‘aware that a very small number of units have been delivered to customers prior to this issue being identified’ and are asking consumers who received their EOS R5C units ‘on or before March 21, 2022 and are experiencing this issue to organize a return of the unit from the retailer from which it was purchased from. It doesn’t appear as though Canon has any particular range of serial numbers specifically affected by this issue, so if you have an EOS R5C in hand, just stay vigilant.

We have contacted Canon Inc. to confirm whether or not units in other regions are affected at this time and will update this article accordingly when we receive a response. Below is the entire statement from Canon Australia.

Recall notice:

Customers who recently purchased the EOS R5 C digital cinema camera

It has been discovered that the following minor defect may occur in some EOS R5 C digital cinema cameras. We sincerely apologise for any inconvenience and concern this may cause to customers using this product. We will continue to ensure thorough quality control so that customers can use this product with peace of mind.

Issue

Due to a manufacturing defect in the autofocus, the camera may repeatedly go in and out of focus in movie mode.

Products

Selected units of the EOS R5 C digital cinema camera.

Our action

We are aware that a very small number of units have been delivered to customers prior to this issue being identified. For those who received their unit on or before 21 March 2022, please contact the retailer you purchased the product from to organise the return and replacement of your camera. We appreciate your understanding.

For those customers eagerly awaiting their EOS R5 C we expect this may delay shipping of your product.

Contact information

13 13 83 or email [email protected]

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